We require a 24 hour notice to cancel or change a reservation. This can be done online using your reservation email.
What if I suddenly feel ill?
We require a 24-hour notice to cancel or change a reservation. This can be done online using your reservation email. However, due to concerns of Coronavirus, and the safety of our Tour Guides and other guests, we will refund your money if you are experiencing any symptoms related to the Coronavirus (please see the CDC website for details)
Is there a deposit required to reserve a tour?
No, the full balance is due at the time of booking to reserve your spot on a tour.
What are the requirements to go on a tour?
Minimum age is 12 years old
Minimum weight is 100 pounds
Maximum weight of 260 pounds
Riders must not be under the influence of alcohol, drugs or anything that may impair balance.
Guests should be prepared to stand for the length of the tour (typically 90 - 120 minutes).
Guests should be able to shift their weight from side-to-side while bending their knees and hips.
Clear vision and functional hearing are imperative for safe touring.
Guests will receive Segway® training and product orientation.
Guests will be provided a helmet.
Guests will be required to sign a release of liability waiver.
Guests will be required to complete an orientation checklist.
Riders under 18 must have parent sign waiver and participate on tour with them.
Can a tour exceed 10 people?
Yes, just let us know by phone or email if your group is larger than 6 people and we'll work with your size.
Are kids allowed to participate?
Yes. For the safety of our customers (group tours) and the protection of our staff, the minimum age for participation is 12 years of age. Training is provided to all persons and passing a skills test is required. A parent or legal guardian must sign a waiver for their child. It is up to the discretion of the Tour Guide to deem a complete understanding of the operating procedures by every participant.
Ugh, the weather took a turn for the worse! Can I reschedule my Tour?
Texas weather can change in a heartbeat so please stay tuned on the day of your scheduled event. We will provide a 2 hour notification of delays, rebooking or cancellations due to inclement weather.
How much should I tip my tour guide?
$10 per person is the standard recommendation.
Can I take photos while on the Segway?
For your safety, please refrain from taking photos or video while operating a Segway. Your tour guide will take photos of your group and airdrop, text, email or share them with you on social media.
Still have questions? Please call us at the number below